What's New

March 10, 2022

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Hey folks,

Hope everyone had a great start to the year. Over the last couple of months, the Betafi product team has been working hard to give our user interview interface a facelift. With the new UI and a host of new features, you can effortlessly connect with your customers to gather more insights.

A brand new interface for conducting interviews so you can truly focus on your customer

Move to the smarter way of taking notes

Now you can take more structured notes inline with every predefined question from your interview script - so it’s much easier for you to analyze them post-session.

Never miss an ‘aha’ moment in the midst of a captivating conversation

  • The new 'Moments' button makes it easy to bookmark parts of the conversation when you don’t have the a chance to take detailed notes.
  • It is a lifesaver especially when you don’t have an observer to help you with notes.

Meet, greet, and interact using Participant Chat

  • To make it easy for you to communicate with the participant during the live session
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Not to miss - other improvements:

Waiting room before joining the call

Both moderator and participants can adjust their audio/video settings before joining the call. Participants will also be prompted to download the app/chrome extension for usability sessions

Separate moderator and observer links. We acted on your valuable feedback that the moderator and observer having the same link made it confusing as to who can kick-start the live session (thanks Dharani, Divya and Hui Lee for that feedback).

If you have thoughts on these features and would love to share feedback, book some time here.

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