What's New

Hey folks,

Hope everyone had a great start to the year. Over the last couple of months, the Betafi product team has been working hard to give our user interview interface a facelift. With the new UI and a host of new features, you can effortlessly connect with your customers to gather more insights.

A brand new interface for conducting interviews so you can truly focus on your customer

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Move to the smarter way of taking notes

Now you can take more structured notes inline with every predefined question from your interview script - so it’s much easier for you to analyze them post-session.

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Never miss an ‘aha’ moment in the midst of a captivating conversation

• The new 'Moments' button makes it easy to bookmark parts of the conversation when you don’t have the a chance to take detailed notes.
• It is a lifesaver especially when you don’t have an observer to help you with notes.

Meet, greet, and interact using Participant Chat

• To make it easy for you to communicate with the participant during the live session

Not to miss - other improvements:

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Waiting room before joining the call

Both moderator and participants can adjust their audio/video settings before joining the call. Participants will also be prompted to download the app/chrome extension for usability sessions

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Separate moderator and observer links. We acted on your valuable feedback that the moderator and observer having the same link made it confusing as to who can kick-start the live session (thanks Dharani, Divya and Hui Lee for that feedback).

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If you have thoughts on these features and would love to share feedback, book some time here.